Shipping policy

We want your order to reach you quickly and safely. Here's what you need to know about how we ship.

Order Processing

Orders are processed within 1–2 business days of being placed, Monday to Friday, excluding public holidays. You'll receive a confirmation email once your order has been placed, and another when the order has been fulfilled and one more with tracking details once it's on its way.

Shipping Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	Same state: 2-4 business days¹ Interstate: 3-6 business days¹	Calculated at checkout
Express Shipping	Same state: 1-2+ business days² Interstate: 1-3+ business days²	Calculated at checkout

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Same state: 2-4 business days¹

Interstate: 3-6 business days¹

Calculated at checkout

Express Shipping

Same state: 1-2+ business days²

Interstate: 1-3+ business days²

Calculated at checkout

Delivery times are estimates provided by Australia Post and start from the date of dispatch, not the date the order was placed. Delivery to regional and remote areas may take longer.

For more detailed shipping estimates please see https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

International Shipping

We do not currently ship outside of Australia.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email so you can follow its progress. If you haven't received tracking information within 2 days of placing your order, please contact us at so that we can follow it up.

Shipping Carriers

We ship using Australia Post.

Delayed or Missing Orders

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control (such as courier delays, weather, or high demand periods like sales events or stock errors). We'll contact you if we can see that your order may be delayed. If your order hasn't arrived within the estimated timeframe, please contact us and we'll help track it down.

If a parcel is confirmed lost in transit, we will arrange a replacement or refund in line with our obligations under the Australian Consumer Law.

Incorrect Delivery Details

Please double-check your shipping address at checkout. We're not able to redirect an order once it has been dispatched, and we can't be held responsible for orders sent to an incorrect address supplied by the customer. If you notice an error, contact us as soon as possible and we'll do our best to help before the order ships.