Refund policy

In short: Yes, we accept returns for defective and non-defective products.

We want you to be happy with your purchase. If something isn't quite right, here's how we can help.

Our 30-Day Returns Promise

You can return a product within 30 days of delivery if:

You changed your mind: You no longer want the item, provided it is unused, undamaged, and in its original packaging.
Faulty or Defective: It has a problem that wasn't caused by you, or it stopped working properly through normal use.
Not Fit for Purpose: It doesn't do what it's meant to do, or what we said it would do.
Incorrect Item: You received a different product, size, or color than what was ordered.

Return Shipping & Fees

Change of Mind Returns: Return shipping is paid by the customer. Items must be returned unused, undamaged, and in original packaging.
Faulty, Defective, or Incorrect Items: We will cover 100% of the return shipping costs and provide a repair, replacement, or refund in accordance with Australian Consumer Law (ACL).
Restocking Fees: We do not charge any restocking fees.

Warranty Returns

If you believe a product is faulty or has failed due to poor workmanship or materials, let us know. All of our products are sold with manufacturers warranties and we'll assess your claim if:

Failure – the product has failed in a way that wasn't caused by you, or it stopped working properly through normal use
Faulty – the product has a problem due to manufacturing that does not allow it to be used as intended by the manufacturer

For all warranty claims please contact us before contacting the manufacturer, see details below.

How to Start a Return

Contact us at brunswick@myride.com.au within 30 days of receiving your item (or anytime within the product's warranty period for faults). Please include your order number, a description of the issue, and photos if applicable. We'll review your request within 2 business days and let you know the next steps.

Once assessed:

For faulty, defective items or something that was our mistake, we will cover return shipping costs and provide a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.
For all other approved returns, items must be returned at the buyer's expense.

What You'll Need

Proof of purchase (order confirmation or receipt).
For change-of-mind returns: Item must be unused, undamaged, and in original packaging.
For faulty/warranty returns: Item along with all accessories (where reasonably possible).

Refunds

Approved refunds will be returned to your original payment method. Please allow 3–7 business days for the refund to appear, depending on your bank or card provider.

Your Rights Under Australian Consumer Law

Our returns policy operates alongside, and does not limit, your rights under the Australian Consumer Law (ACL). Under the ACL, you're automatically entitled to a repair, replacement, or refund if a product has a major problem, and to a repair or replacement if the problem is minor. These consumer guarantees apply regardless of any additional policy we offer.

For more information about your rights, visit the ACCC website or your state or territory consumer affairs body.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.